《旅游英语》01AttheTravelAgency研讨.pptVIP

Listen and fill in the blanks. A tour guide refers to someone designated by a travel agency to --------________ and ____________and to take care of every detail of logistics for a tour. The work of a tour guide includes___________________. A guide is the __________ of a travel agency. He will help to visitors. His quality of service is conducive to the direct _________of sales of local tour products. In other words, a tour guides makes great contribution to increasing the income of foreign currency of an area. A guide also acts as a goodwill _________________ to foreign guests. The Guide should be________ and good at _____________ with people from all walks of life so as to get things done more efficiently. The Guide should try his or her best to improve his or her ____________ , for his or her work is to contact the English-speaking foreign tourists. The Guide should be able to understand what a foreign tourist has said and then try to use _____________, if not beautiful English to communicate with them. He or she should have a thorough familiarity with the _________ and _______ of a certain area. The guide should have a______________. Humor can help set the keynote of a group, and energize and motivate guests to have more _______ experience. At the Reception Desk A: Good morning. May I help you, sir? B: Yes, please. I’m planning a two-day holiday in China from May 12 to 13. Can I get some information on tours? A: Yes, of course. What places do you want to see in particular? B: I’m interested in Chinese history and culture and I like hiking in the mountain. Could you give me some suggestions? A: You might consider climbing Mt. Taishan. Mt. Taishan is one of China’ s mountain parks and is a natural museum of history and art. On the mountain there are 22 ancient construction complex, over 100 other buildings, more than 1,800 above carved stones, nearly 20,000 ancient trees and numerous poems and maste