基于winRT系统的CS架构无线排队与服务评价系统素材.doc

摘 要 排队评价系统是广泛应用于部队、政府、金融、医院、邮政、通信、工商、税务、保险等多个领域。为减少长期以来，人们在服务大厅里办理各项业务排队等候，极大的不方便办理业务的顾客，为改善服务质量、树立良好形象，解决劳累的排队现象，能够很好的解决客户在办理业务中所遇到的排队、等候、拥挤和混乱等现象，真正创造舒适、公平、友好的等候环境而提供的服务终端。本课题研究的目的是研制一款排队评价系统，它主要由服务器、键盘、客户端、扬声器等部分构成。系统利用Windows8作为服务器，WinRT作为客户端，通过TCP协议进行数据传输和处理。客户在用来排队的服务器编号排队等候，业务员按键盘呼叫下一位客户，窗口客户端显示客户信息和窗口号，业务完成并评价服务，同时将评价信息保存。同时免除了令客户不舒服的站立式排队，这种现代化的高科技产品彻底解决了医院普遍存在的站立等候，服务无序的问题，深化并完善了服务的质量。本系统采用Windows系统控制，利用客户端触摸屏显示，扬声器提示的人机交互界面，模拟排队管理系统，科学地处理各种排队情况。操作简便，控制灵活，显示清晰。 关键字无线排队；服务评价；WinRT；Windows8 Abstract Queuing and evaluation system is widely used in the fields of military, government, finance, postal, hospital, communication, industry and other areas. In order to reduce people for the business in the service hall waiting in line, which is not convenient for business customers, establish a good image and improve the quality of service, solve the queuing phenomenon, tired, can be a very good solution to customers in the process of business in line, waiting, crowded and chaotic phenomena, really create a comfortable, fair, friendly environment and the service terminal provided for customers. The purpose of this research is to develop a queuing system, which mainly consists of server, client, keyboard, speakers and other parts. System uses Windows8 as a server, WinRT as the client, data transmission and processing through the TCP protocol. Customers waiting in the server number used to line up, the clerk at the keyboard to call a customer client, window display customer information and the window, after business, and store the evaluation information. At the same time from the customers are not comfortable standing in line, the modern high-tech products, completely solve the common hospital stand waiting, service disorder problems, deepen and improve the service quality. Using the Windows system to control the system, the touch screen display, a loudspeaker that man-machine interface. Key words:Wireless queuing; Service and evaluation; WinRT; Windows 8 目 录