FocusedOperationsManagementforHealthServicesOrgani.ppt

Focused Operations Management for Health Services Organizations Based on the book by Boaz Ronen Joseph Pliskin Shimeon Pass The Modern Health Care and Business Environment New managerial approaches are needed Why? Massive increases in health care costs Rapid changes in the business environment Transition from sellers’ market to buyers’ market What is a Sellers’ Market? Supplier or service provider largely dictates terms Customer is charged for full costs plus a reasonable profit Response time: We are doing our best Quality: We are doing our best Performance: We know what ou