English Cards for Technical and Housekeeping (Simplified Chinese)1.pptVIP

Remarks 备忘: Good Morning 早安 Afternoon 午安 Evening 晚安 Technical Department 工程部 May I come in? 可进入房间吗? Thank you for waiting! 多谢你的等候! No Problem! / Certainly! 没关系! 没问题 ! How may I help you? 有甚么可帮你? You are welcome! 别客气了! Have a nice day, good bye! 再见 , 祝你有愉快的一天! What time would you like me to come back? 何时方便我们再来? Please wait for a moment! 请等一会! I will come back again/ (very soon)? 我会再次到你的房间(很快) I’m sorry (to keep you waiting!) 对不起, 要你久等了! Please contact Housekeeping Department again. 请再次联络房务部同事 I will call my Manager. 我会联络我们的经理 Remain Calm (保持冷静) Take responsibility (负责任) Give Encouraging Responses (踊跃回应) Follow up (跟进) Cafe Marco 马哥孛罗咖啡厅 　 staff lift 员工升降机 new preparation kitchen 新厨房/冻厨房 　 pantry 工作间 sitting room 客厅 　 b/r = bath room 浴室/吧房 writing desk 写字台 　 corridor 走廊 linen room 布草房 　 guest lift 客升降机 executive floor 行政楼层 10-15/F 　 lobby lounge 大堂酒廊 security room 保安室 toilet 厕所 IMAI 今井日餐厅 　 sitting room 客厅 opr office 电话房 　 under toilet bowl 厕所底下 b/f = basement -1、-2/F 地下负一楼、负二楼 　 CCF / ccf 11/F 贵宾楼层 entrance 入门口 　 reception 前台 / 接待处 near 靠近 　 exit door 逃生门 　 　 Location 地方 2 pcs 两件 Defects Conditions 问题情况 loosen 松脱 leaking 漏水 peel off 剥落 broken / Damaged 烂 crack 烈痕 chipped 介手 tub edge re-grouting 浴缸边唧胶 toilet water too weak 厕所水弱 water overflow 满水 clogged 阻塞 bubbled 气泡 TV not clear 电视唔清 noisy 有声 not smooth 唔顺畅 fused 坏 / 烧 missing 遗失 chair nail comes out 坐椅钉外露 safe box no battery 保险箱无电 chiller turn to Low 闩细chiller , 降低温度 turn on a/c chiller 开chiller separate 分开 mirror oxidized 镜氧化 door closes too fast 闩门速度太快 dripping 滴水 cannot turn on 开唔着 need change 要更换 revarnish / repaint 返执 short circuit 短路 re-grouting 唧胶唔够冻 not cool enough ooo 坏 repair 修补 weak 弱 too cold 太冻 Problem Areas 问题位置 Water wash basin tap c / h sign missed 水龙头冷热标志 遗失 flush water non-stop 冲厕水不停 bathtub 浴缸 wall tiles 墙砖 vanity counter 洗手盆枱 flush water 冲厕水 Air- Con switch off half a/c chiller 闩一半chiller change a/c filter 冷气换尘网 Shut the chiller 闩chiller check a/c temp check temperature 检查冷气