服务设计与产品设计发展02.pptxVIP

Properties of digital artifacts ? Programmability, Addressability, Senseability, Communicability, Memorability, Traceability, Associability ? Many artifacts that were non-digital now include digital components enabling them to interact with other digital devices, to connect to the Internet, or to interact with the environments in which they operate. (Y. Yoo, K. Lyytinen. 2010) Digital Service ? Digitalization is the reason that service design and product design overlap. Service experience is no longer always intangible. There still are materialized parts in service. ? Digital products and