小额消费维权成本和效果调查分析.pdfVIP

Abstract II Abstract Healthy and orderly market economy requires a sound system of consumer protection and supporting the consumer dispute resolution mechanism. Survey, the current status of small consumer rights situation is grim, small consumer rights in the face of high costs, the choice to give up and patience most. To improve this situation, the system can be constructed as follows: First, small claims system, set up a special small claims court the power to play the role of the original trial, simplified trial procedures, optimization of judicial resources, efficiency of the proceedings. Second, the minimum liability regime, small consumers, the operators had suffered small damage offenses, according to the existing general principles of our country to fill the damage, such as Double Indemnity to compensation claims for damage to a general lack of consumer enthusiasm, consequences of letting the illegal operators. In this regard, consumers can learn from small damage to a minimum of foreign liability regimes, in the Consumer Law provides a small damage to a minimum liability regime. The third is to reduce the burden of proof and cost a small burden on consumers, small consumers in the rights of the burden of proof and related costs prohibitive for many consumer rights, from the system should reduce the burden of proof and the burden of consumers. Small areas of consumer rights should be widely implemented the principle of burden of proof, the burden to producers and operators to provide goods or services flawless burden of proof to establish product identification and appraisal fees and fee waivers, or take the defendant first system to prevent the identification of high stop the cost of consumer activism. Reasonably small consumer dispute resolution mechanisms also need to continue to explore, whether it is the minimum amount of small claims system or compensation system, and promote consumer protection and small changes to relevant la