FB Outlet captain.docVIP

JOB DESCRIPTION JOB TITLE : OUTLET CAPTAIN 职务 餐厅领班 DIVISION : FB 部门 餐饮部 JOB CODE : 代码 REPORT TO : OUTLET SUPERVISOR 上级主管 餐厅主管 GENERAL MISSION 职责概述According to the Supervisor and manager, with the limits of established policies, procedure and FB recipes. To introduce various foods to the guests, help them to make the appropriate choice with their need and to introduce new foods to the clients. Ensure excellent communication with waiter and manager. 根据饭店的规章、制度及餐饮部的要求，在餐厅经理和主管的指导下，为客人介绍菜品并选择适合的菜品以满足客人的不同需要。确保与服务员以及经理之间的良好的沟通 RESPONSIBILITIES AND MEANS 责任和The captain is responsible and accountable for all operations in relation to the waiter/waitress whilst on duty. All duties and tasks performed are to be procedurally correct, timely and of a consistently high quality. The captain must also ensure that through personal presentation, effective and efficient work practices and guest service standards that the guests first and last impressions of the Hotel are lasting ones of genuine warmth and friendliness and of high standards. The captain is expected to lead by example - their behavior, speech and appearance must be without fault. 在当班期间，领班要负责履行所有的服务员的本职工作。要按照工作程序高效率的正确、及时地履行工作职责。领班要确信通过个人的介绍、高效率的工作表现和良好的服务标准给客人留下酒店服务质量高、诚恳热情、友好的最初和最后的印象。领班都要做出工作榜样，他们的言行举止必须符合要求。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Uphold the standards of Hotels Xi’an. 遵守西安雅高人民大厦的标准。 Ensure fast service and excellent guest communication. 确保快速的服务和与客人之间的良好的沟通。 TECHNICAL RESPONSIBILITIES 技术职责Contribute to overall operational efficiency by performing relevant duties as assigned. 按照要求履行工作职责，并尽自己的所能提高工作效率。 Contribute to overall operational efficiency by performing relevant duties as assigned. 按照要求履行工作职责，并尽自己的所能提高工作效率。 Contribute to overall operational efficiency by performing relevant duties as assigned. 当分配做其他相应的工作时，能够尽自己所能。 Assist the manager in daily operation during their absence. Ensure efficiency and fast service according to service standard. 协助经理处理部门的日常运行工作，确保服务