1预定服务.pptVIP

Reservation Desk Why do the hotel provide reservation service? Some basic knowledge of room reservation How do the hotel provide room reservation? Over-booking 预订服务 第一节 酒店为什么要提供订房服务？第二节 订房的基础业务知识有哪些？第三节 酒店是怎样提供订房服务的？第四节 超额订房 What is room reservation? Before the guest arrives at the hotel, he will make an arrangement of the rooms with the hotel by telephone, fax, travel agency, internet and so on, it is an oral or written contract between the guest and the hotel, this is room reservation.  什么是客房预订？ 客人在抵店之前通过电话、传真、旅行社、网络等方式与酒店达成的有关客房的约定，是客人与酒店之间达成的一种口头或书面协议。 Why do the ho