客户需分析方法.pptVIP

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * QFD is a process which can be characterized as “cascading” down through the development of a major system to lower and lower levels of detail, and higher and higher levels of specificity. It also ties each step of the cascade to those which proceeded it and those which follow. In this sense, QFD ties in nicely to the concepts of Hoshin Planning, another major tool for Total Quality Ownership implementation. * * * Notice that none of the r