Barrier Information and Fishbone exercise.pptVIP

Barriers Are Interrelated障碍会相互纠结在一起 Culture limits business process performance - subject matter performance.文化问题会影响业务流程和题材质量 C, BP and SM Barriers create Substitute Processes, that cannot be removed until the barrier is removed. 文化、业务流程、业务题材障碍导致了替代流程，只有障碍消除了，才能结束替代流程 Barriers Substitute Processes often overlap and are mutually reinforcing.障碍和流程往往相互交错，相互加强 Rewarding employees using or implementation of Substitute Processes tends to lock-in the existing culture barrier or paradigm.如果利用或实施替代流程对员工进行奖赏，则无法打破现有障碍和思维习惯 * Barrier Types 障碍的种类 Culture Barriers 文化障碍 Business Process Barriers 业务流程障碍