沟通系列丛书之 沟通.pptVIP

OB讲义 Copyright by Huangjing 沟通 Communication 沟通现状 沟通需求 70%的时间在沟通 群体绩效的最大障碍是沟通 因沟通不够或沟通无效引起了无数误解甚至是人间悲剧。 武大MBA排18名：有沟通的问题 组织如何进行快速、高效的沟通（内部、外部）？ 内部： 从上到下，从下到上，同级之间 外部：合作伙伴、竞争者、中间商、顾客、公众、政府等 沟通的界定 ??Communication is the transfer of information from one person to another person. It is a way of reaching others by transmitting ideas, facts, thoughts, feelings and values. ?When communication is effective, it provides a bridge of meaning between the two people so that they can each share what they feel and know. ?Its goal is to have the receiver understand the message as it was