IT职业英语二级Unit 03.pptVIP

Unit Three SpecifyingCustomer Needs Contents Making appointments Listening speaking Discussing software functions Technical conversations Software requirements specs Reading E-mail technical writing Writing Objectives This unit will teach you– To make an appointment; To follow telephone etiquette; To specify requirements with clients/colleagues; To get familiar with SRS; To open an e-mail appropriately; To develop good paragraphs in writing. A. Warm-up Listen to the audio and then read the text in this section. Find the answers to these questions: What is the name of the caller? What is the caller expected to do? When is the meeting going to take place? B. Making appointments over the phone 1. Listen to this conversation when David Zhang is making a telephone call to a partner in order to make an appointment. Pay attention to the sideboxes. 2. Listen to the following conversation when David returns a call, and learn how an appointment is rescheduled. Pay attention to the sideboxes. Do’s and don’ts in telephone conversations C. Exercises Dictation Telephone Etiquette A. About a missing function Jacky is calling Mary for her opinion on a certain function of a Vehicle Tracking Software. Listen to the following telephone conversation. now that 既然这样 that is to say…也就是说 Language points: what if 如果……怎么办？ in my opinion 在我看来 it may be better to …也许好点 Technical terms: B. Explaining function changes Jacky is briefing his Project Manager and Mrs. Parker on the new changes of the vehicle tracking system. most importantly 最重要的是 based on 基于 Language points: sound good 听起来很好 in short 简单地说 have a look 看一看 Technical terms: spec. 规格说明 2. What should you say in the following situations? Follow the example and finish the exercises below. Sample Answers: D. Work in pairs Imagine you and your partner are communicating by phone. Sit back to back, and make up conversatio