Unit 2 Telephone Conversation Microsoft PowerPoint 演示文稿.pptVIP

Learning Objectives Listening and Speaking Listen and Practice Act Out Reading Text Exercises Practical Writing Supplementary Reading Learning Objectives After completing this unit, you will be able to: ☆ make and answer telephone calls; ☆ utilize telephone etiquette; ☆ write memos Making Use of the Telephone in the Office Polish up on Your Telephone Techniques Telephone Etiquette Always try to Pick up the phone within the First Few Rings Taking down Messages Polish up on Your Telephone Techniques 1. Set up a speed dialing system on your telephone. 2. Always have a pen and paper next to your telephone to take down notes. [1] It is important that you polish up on your telephone techniques.提高你的电话技能很重要。 1)“on”： 在某方面。 2) It is important that….其中 “that” 引导的是主语从句, 谓语是”should polish up”，should 被省略 3) polish :V. make (a surface) shine Eg:polish my shoes polish up：improve by practicing (通过锻炼提高); e.g. Ill have to polish up my Spanish before I go to Spain this summer.? transfer: v. to move from one place, school, job etc to another转移,调转 e.g. He was soon transferred to another post.? 他很快被调职。 He intends to transfer the property to his son.? 他打算把财产转让给儿子。 [2] No more fumbling for a phone or extension number. 不再为一个电话号码或分机号码而手忙脚乱。 祈使句，类似的句子如 “No smoking.” update: v. to add the most recent information to something更新,补充最新资料 e.g. The data should be updated once a week.? 这些数据应该每星期更新一次。 The feedback from the computer enables us to update the program.? 计算机的反馈能使我们更新程序. II.Telephone Etiquette 1. four necessary proceedings when receiving a phone call: 1) welcoming the caller 2) saying the name of the firm 3) introducing yourself 4) letting the caller know you’re here to help 2. attitudes when receiving a phone call: courteous, happy and so willing to help in the first contact proceeding: n. an event or a series of things that happen进行,行动 e.g. the entire course of a judicial proceeding 诉讼程序/司法程序的全过程 What