ConflictResolutionandNegotiation-Mechanical.pptVIP

Version 5-14-04 Conflict Negotiation in Engineering Project TeamsAdvanced Interpersonal Effectiveness Interpersonal EffectivenessLearning Objectives Understanding conflicts that affect the team process Ability to handle team conflicts Knowledge of negotiation Improved communication through deeper exposure to ways of listening “Conflict is a form of interaction among parties that differ in interest, perceptions, and preferences.” (Osland, J.S., Kolb, D. A., Rubin, I. M., 2001) Exercise: Your Experience of Team Conflict Factual Situation Effects on Team Member(s) How was It Handle