Unit 1 Room Reservations 客房预定_图文.pptVIP

Unit 1 Room Reservations Service Procedure服务流程 1. Greet the guest; 2. Ask the guest of the reservation information: 1) The date of arrival and departure; 2)The number of the people; 3)The room type and the number of rooms. 3. Search for the room available in the computer; 4. Get the following information from the guest: 1)The name of the guest or name of the group. 2)The guest’s telephone number. 5.Confirm the reservation; 6.Express your wishes; 7.Form the reservation record. a double room a suite a single room a non-smoking room a room with balcony a room with a view of the ocean Words and Expressions Words and Expressions Dialogue 1 Dialogue 1 Role Play 1 Words and Expressions Dialogue 2 Dialogue 2 Role Play 2 Hotel English Which department is responsible for room reservations? Introduction Three channels of hotel reservation : 1. go directly to the hotel and make a reservation 2.Reserving by Telephone 3.Reservation on the Internet How to make a reservation on the Internet √ Select cities , check-in date, and date of your departure √ According to your own need, confirm an appropriate hotel and then click its reservation. √ After entering the booking page, fill in some contact information Helpful hints √ Generally speaking, reservation on the Internet is free. You can go to the hotel and then pay the bill. There are also some hotels need credit card for guarantee. √ Helpful hints: at the time of the peak season, please make hotel reservation earlier. Dialogue 1 Words Expressions balcony [b?lk?ni] n. 阳台 book [buk] v. 预订. certainly [s?:t?nli] adv. 的确；(口语)当然，行 clerk [klɑ:k,?kl?:k] n. 职员 double[d?bl] adj. 双人的 forward [f?:w?d] adj. 将来；今后 guest [gest] n. 客人 non-smoking [.n?nsm?uki?] adj. 禁烟的 Dialogue 1 ocean [?u??n] n. 海洋 rate [reit] n. 价格 reservation [.rez?vei??n] n. 预订 single [si?gl]