11-Complaints and Claims.pptVIP

Complaints and Claims投诉与索赔 Rules for Writing Complaints and Claims 1. Begin immediately and clearly. Tell what is wrong. 2. Identify the situation (invoice发票，费用清单 number, product information, etc.) in the text. Describe the story in a clear and organized way. 3. Present enough facts to permit a decision. 4. Name specific actions to correct the problem and politely mention strong terms if you fail to get a satisfactory reply. 5. End positively—friendly but firm. Sample analysis Dear Sirs: Have you taken care in checking your packing before you sent us the goods? What a terrible state they a