ReferenceandInformationServices.pptVIP

Reference and Information Services What is Reference? Reference is a service provided by a library to assist a patron in finding the information that is needed. Reference Service is the ability of librarian or library staff to translate a query or question into terms that can be met by a given reference work – in other words, personal assistance is the essence of reference service and fundamental role of the reference librarian Ready Reference, Reference and Research Ready Reference: Quick answer or guidance often under 10 minutes  Reference: More extensive search 10-30 minutes or more….  Research extensive, exhaustive study…will help you make connections between information and ideas, as well as broaden your perspectives on the world. Variations on a theme… Reference Service – the provision of reference Reference Work – the activities involved in reference Reference Sources – the tools involved in reference Historical Notes 1876: Samuel Green, known as the Father of Reference Service, instituted the first formal reference service at the Worcester Public Library  Emphasized the importance of personal aid to those requesting information Shift from librarians as keepers of archives to activists in providing information for the public Varieties of Service Service to individuals – one-on-one Service to groups – bibliographic instruction Electronic reference 24/7 Changing dramatically—core functions remain the same Core elements Information, Guidance,and Instruction Reference Process In order for reference service to be initiated: someone must have and pose a question someone must respond to the question someone has to have access to the resources to answer the question Step 1. User poses a Question Question: Does the person know what they are looking for or what they actually need?Question: Does the person know how to articulate that need? Example: They may remember reading it in a book with a red cover! Question: Do I und