LA-0010 Washing laundry.docVIP

STANDARD OPERATING PROCEDURE 标准操作程序 WASHING LAUNDRY水洗 Task Number: 任务号： LA-0010 Department: 部门 ： Housekeeping 客房 Date Issued: 日期： 12 Nov.2013 Guest Expectation: 客人期望： I expect laundry items to be washed with care. I expect laundry staff to know what to wash by machine and what items to wash by hand. I expect hand washing handled with extra care to avoid shrinkage and colour loss. 我希望洗衣仔细清洗，希望员工分清什么可以机洗什么可以手洗。希望手洗要格外小心，避免破损或者掉色。 Time to Train: 培训时间： 25 minutes Why is this task important for you and our guests? 为什么这项工作对你和我们的客人都很重要？ Answers: I understand the importance of washing items with care. 我明白洗衣仔细清洗的重要性。 It is my responsibility to ensure guests have confidence in our department’s ability and rely on us for future use. 确保客人对我们部门的能力有信心，以及将来信任我们是我们的责任。 This can increase our GSTS. 这将提高我们的顾客满意度调查的分数. If we do our job well, this shows that we are professional. 如果我们工作做好了，可以显示出我们很专业。 WHAT/ STEPS步骤 HOW/ STANDARDS标准 TRAINING QUESTIONS问题 1) Collection 收取 Pick up soiled laundry from inspection area, where soiled laundry has been pre-sorted. 在分类脏衣物之前检查出污染的衣物 Where can I get the soiled linen from? 我把分出污染的衣物放在哪？ 2) Sorting 分类 Sort the soiled laundry piece by piece. 污染的洗衣一件一件的分类. Select items to be dry-cleaned and make sure that each garment cannot be wrongly washed. 挑出干洗的衣物，以免洗错了。 How shall I sort the pieces? 我怎么样分类？ Why is important to sort the garment properly? 为什么衣物分类很重要？ 3) Check pockets 检查口袋 Check pockets properly to prevent any objects remaining in the pocket that could damage the garment when it is in the machine. 放进机器之前检查口袋是否有物品，避免造成对洗衣的破坏。 What can happen if I do not check the pockets? 如果不检查衣物口袋会怎么样？ 4) Check color 分辩颜色 Check color, looking for color loss or dye stain. 检查颜色是否掉色或者染色。 If found, send it back for inspections then carry out service according to “Damage” SOP. 如果发现，返回检查。然后标注“已损坏” Carefully check color to sort them into dark, medium colored and white, for washing, to prevent any color