职场法则：懂得聆听.docVIP

职场法则：懂得聆听 在职场中好的口才固然重要，但是懂得聆听更加重要，来看看这篇文章吧! Do you remember the public service announcement that talked about the importance of good listening skills? It aired quite a few years ago and sought to explain the difference between hearing and listening. While hearing is a physical ability—actually one of our five senses—listening is a skill. It is possible to have one but not the other. Someone who is hearing impaired can be a great listener if he or she pays attention to the information someone conveys to them regardless of how it is being communicated. Likewise someone with very sharp hearing can be a poor listener. 你还记得在公共服务宣言中谈到的关于聆听技巧的重要性吗?这是多年前播出的内容，目的在于区别听觉和聆听能力。虽然听觉是我们的一种能力——五感之一——但是聆听能力是一种技巧。你可能会具备不错的听觉但不一定懂得聆听。即便是听觉障碍人士也可能是优秀的聆听者，如果他能足够专注于他人用各种方式向他传递的信息。同样道理，听觉发达的人也可能不是位优秀的聆听者。 In 1991 the United States Department of Labor Secretary’s Commission on Achieving Necessary Skills (SCANS) identified five competencies and three foundation skills that are essential for those entering the workforce. Listening skills were among the foundation skills SCANS identified. Listening skills allow people, regardless of how they take in that information, to make sense of and understand what others are saying. To put it in the simplest terms possible, they allow you to understand what someone is “talking about”. 早在1991年的时候，美国实用技能劳务秘书委员会部门(SCANS)公布了工作中的五项竞争力和三项基础技能。聆听技巧是其中一项。无论人们如何接受信息，聆听技巧使得人们彼此理解。简而言之，聆听技巧使你听懂别人在说些什么。 How Can Good Listening Skills Improve Your Performance at Work? Good listening skills will help make you a more productive worker.They will allow you to: 优秀的聆听技巧是如何提高工作能力的?懂得聆听会让你成为一名更高效的员工。会使得你： better understand assignments and what your boss expects of you; 了解任务内容和老板对你的期待; build rapport with co-workers, bosses, and clients since everyone craves understanding; 和同事，老板还有客户建立融洽关系，因为每个人都渴望相互理解; show support for others; 对他人表示支持; work better in a team-based environment; 在团队环境中表现更出色; resolve problems with