B2 U3SB.ppt

* * * * * Rich Meeting His Future Mother-in-law Reading Skills Test Yourself Text B N H C E 课文 技巧 Back N H C E When a consumer finds that an item she or he bought is faulty or in some way does not live up to the manufacturers claim for it, the first step is to present the warranty (保单), or any other [1] _______ which might help, at the store of purchase. In most cases, this action will produce results. [2] ________, if it does not, there are various means the consumer may use to gain satisfaction. records 听力理解 advise favor court specific firmly approval Rather complain records faithfully However responsible accessible acceptable constrain However 随 笔 课文 技巧 Back N H C E A simple and common method used by many consumers is to [3] _________ directly to the store manager. In general, the higher up the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumers [4] _____, assuming he or she has a just claim. complain favor advise favor court specific firmly approval Rather complain records faithfully However responsible accessible acceptable constrain 听力理解 随 笔 课文 技巧 Back N H C E Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is [5] __________ to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but [6] ______, and especially when the consumer can demonstrate what is wrong with the item in questions. acceptable firmly advise favor court specific firmly approval Rather complain records faithfully However responsible accessible acceptable constrain 听力理解 随 笔 课文 技巧 Back N H C E If this cannot be done, the consumer will succeed best by presenting [7] _______ information as to what is wrong, rather than by making general statements.