前厅的具体部门.pptVIP

With the rapid development of Chinese economy, the hotel industry also subsequently arisen in China, and held a number of important international events such as the Olympics, World Expo, the Asian Games, is lets the Chinese hotel industry more and more get the attention of people, the statement in. 4, Sorting and statistical hotel various statements and business information : hotel front office should keep the business related to complete, accurate information on all the data, records, statistic, analysis, forecasting, finishing, archiving. 5, The hotel set up account: for the convenience of the guests, the hotel offers guests a final checkout service, single check-in registration, must pay a certain amount of deposit, or credit card shows a willingness to pay with a credit card bill. 6, Establish the guest history: hotel built visitor information, including conventional archives, customers personalized files and analysis of customer information file. 5, Inquiry office: offering hotel information and the airport, station, tourism, cultural activities and other types of information services 6, Switchboard room: for the guests and hotel to provide internal and external information of the telephone switching, transmission service 7, Business center : in both English and Chinese typing, photocopying, fax, fax, e-mail, secretary, translation, conference room rental and other business services 8, Front office: for front office team, communication, contact between the transmission of Information Center * * In a hotel room in economic operation, sales in hotel revenue accounted for a large proportion, and decided the hotel room sales in addition to its own factors have a greater share of the responsibility falls on the shoulders of the front office department.Why the front office is so important? This is mainly reflected in its six major functions. 1, Sales rooms: the lobby s first task is to sell rooms, room sales income is the main source of economy hotel, hotel room