CON005-Communicationshifthandover.docVIP

Objective 目标: Keep to good communication during the shift hand over. Procedure:程序 At beginning and end of shift, ensure that you take necessary time to communicate to your fellow workers the contents of your shift.在班次开始和结束时，要确保所有人员能够有时间进行交接沟通。 Specific things that should be discussed include:一些特殊的事情要进行讨论包括：- Group pick up/departure times 团队到店、离店时间- Special arrangements for any guests 对于所有需要特殊安排的客人- VIP or special guest arriving or departing VIP或者特殊客人的到店、离店- Luggage to be collected or delivered to rooms 需要行李收取或者递送的房间 Ensure that you cover all possible areas concerning your shift, especi