CON010-GreetingGuest.docVIP

Objective 目标: provide a considerate, efficient and courteous service to our guests. 我们为客人提供有效地礼貌地周全地服务。 Procedure:程序 Greet the guest with Good Morning/Afternoon/Evening. Use the guests’ name if it is known. Remember the concierge staff is often the first line of contact a guest has with the hotel.招呼客人早上、下午、晚上好，如果知道客人姓名要称呼客人名字。记住礼宾部员工经常是第一个与客人接触的员工。 Offer assistance wherever possible. 随时提供帮助If assistance is required, introduce yourself and help guests in any way and follow through on any requests.如果客人提出帮助请求，要介绍你自己并帮助客人解决任何要求。 If no assistance is required bid the guest a good day, the c