CON016-HoldForPickUp.docVIP

Objective :目标 To hold items for pick up at late date. 等候客人领取他的物品 Procedure :程序 Upon request from guest, Bellman will fill in hold for pick up control sheet. Guest name, Date, Article name, Contact number, Collector name . 当接受客人的请求时，行李员要记录信息在领取记录控制表上。（客人姓名，物品名称，联系电话，领取人姓名） For in house guest, Bellman must complete a notification form and send to guest room, also record down in the additional remarks. 如果是在店客人，行李员要填写通知单并送到客人房间，并做好记录。 Concierge Shift Leader should check hold for pick up on daily basis. If no one comes to collect, he should contact to guest or collector. For in house guest, voi