先锋集团VAA社区业管理呼叫中心.docVIP

VAA社区物业管理呼叫中心系统 技术方案建议书 方案提供商：先锋集团（香港）国际投资有限公司 方案编号：WY-3-13 查询网址： VAA社区物业管理呼叫中心解决方案 消费者在选择住房时都希望所属社区的物业能够提供及时、周到、全面的服务，完备先进的基础设施服务和较高的管理水平也成为现代房地产开发商在售楼时着力宣传的一项内容。如何满足社区居民日益增长的多样化、高标准的需求，如何为居民提供专业化、规范化、人性化的服务，如何不断提高社区管理水平、加强服务质量、提高工作效率，从而降低社区管理营运成本，是每一家物业管理公司正在考虑的问题。 社区呼叫中心的建立，将信息化引入了社区物业管理中，将极大地提高社区物业的工作效率和服务质量，同时也提升了物业公司的企业形象与核心竞争力。呼叫中心将为社区与居民之间建立起一座沟通的桥梁，为居民的报修与维修、费用缴纳、紧急救援、客户投诉等需求提供了一个统一、规范、人性化的平台，从整体上提高社区的物业形象与服务质量。 通过呼叫中心的建立，居民得到的不仅是问题的满意解决，还有最直观的服务体验。无论何时何地，居民都可以通过手机、固话、互联网等多种方式享受到社区呼叫中心服务的便利，足不出户就可以办理水电气费代缴、报修与维修等服务。社区呼叫中心的建立，不仅有助于社区物业管理公司的形象提升以及规范化、统一化的管理流程，更有助于社区居民生活的舒适与便捷，为建设现代化社区提供信息化支持。 一、建设系统的现实意义 二、系统概述三、、系统功能 将客户来最符合要求的，对于老客户还可以建立一对一的关系，将老客户的来话直接接到以前曾与之通过话的处。 conferences, learned superiors policies; reports, you can learn to deal with problems, art, just wanted to learn, to learn at any time. To continuously expand the scope of the study. The complexity and comprehensiveness of our work, decided to not only do we want to be professionals, or if generalists, to dabble in different areas of knowledge. Mastery of knowledge not only to have knowledge to rational analysis. This on requirements we, not only to learning national of route, and approach, and policy, also to learning national of legal, and regulations; not only to with political theory armed mind, also to with economic theory guide work; not only to read history, also to read history; not only to absorption SM of mirror, also to gets is of road; not only to from local learn, also to to outside learn; not only to to books learn, also to field study learn. 　　Therefore, I would encourage you, and more to the outside world when I have time to take a look at, take a stroll, outside developments, learn other peoples development approach, and then come back to guide our work. Second, we must think. Learning without thought to overshadow, thinking without learning is perilous. We want to foster the character of advancing with the times, forge ahead, often reflect themselves in adapting to the new sit