ADVANCEDCOURSE=Introduction=.pptVIP

* * * * * * * * * * * * * * * * * * * ADVANCED COURSE= Introduction = TQM Ｐ D C A 　　D S T TQM Promotion Office August 2003 ? Honda Motor 2003 All Rights Reserved Aim Thinking Method Actions For S A areas The evolution edition Check the level of your understanding 4. Confirming the Basics of TQM TQM BASIC COURSE What is TQM? 1. The Definition of TQM 2. What is Quality? The basics of TQM 1. Market-in 2. Customer-focused Role Responsibility 3. DST-PDCA Cycle 　 4. Based on Facts 5. Control Items 6. Process Control Improvement　　　 7. Two-way Communication 8. Self-controlled Daily Management 9. Initiative-based Policy Management 10. QC Tools 　 What is TQM? 1. The Definition of TQM 2. What is Quality? 1) The Definition of TQM Customer-focused activities to improve the quality of all aspects of work i.e., Each individual and organisation should, from the viewpoint of the customer, carry out Honda-wide activities to enhance the corporate constitution and ensure continued growth in reasonable ways on one’s own initiative, based on The Three Reality Principle and through prioritisation, by repeatedly rotating the DST-PDCA cycle. “Spirited Independence” for both individuals and organisations TQM: Total Quality Management TQM Overall View Realise the joy of our customers Concept Procedure Methods DST-PDCA Cycle Customer-focused activities to improve the quality of all aspects of work - Two-way communication - Daily Management Policy Management - Action Plan PDCA Chart - Monthly report Diagnosis Carry Out the Work Processes by Drawing on the Skills of Spirited Individuals Accumulate and pass on the acquired skills and techniques Share the Honda Philosophy TQM Evolution 2) What is Quality? Quality Quality of products Quality of service Quality of work Quality of supervision Quality of corp. management We try hard to bring 120% quality perfection to not only completed products but also even to parts. You might f