FOFD-007TRAVELAGENTVOUCHER.docVIP

STANDARD OPERATING PROCEDURE 标准操作流程 TRAVEL AGENT VOUCHER 旅游社住房凭证 Task Number 编号: FOFD-007 Department部门: Rooms/FO/Front Desk Date Issued日期: Jan.2011 Policy Statement: 政策陈述： I expect my arrival experience to be smooth, quick and flawless. I expect to be assisted by friendly staffs that provide guidance for my individual needs. 希望能够迅速、顺利地在前台完成登记手续，相关部门能为我的个人需求提供帮助。 Time to Train: 培训时间 40 minutes 1 Description 描述 All travel agent accounts must be supported by vouchers or billing instruction correspondences. 所有的旅行社帐目由旅行社住房凭证或相关帐单明细组成。 All incidental charges must be settled by the guest and the guest shall still pay some deposit upon check-in 其他消费由客人支付。因此客人入住时仍需支付杂费押金. 2 Rates difference 费用的不同 The Guest pays to the agency a different rate than the agency pays to the hotel. 客人付给旅行社的费用与旅行社付给酒店的费用是不同的。 3 Keep confidential 保密 The guest should never be shown the contract rate or the travel agent account folio. When print out the RC for guest’s signature, ensure that the rate is not displayable on the RC. 一定不能让客人知道酒店的合同价和旅行社的房价.登记时注意,打出登记单请让客人签字确认时,要选择房价不显示. 4 Obtain, verify and adjust 获得，确认及调整 Obtain the travel agent voucher or billing instruction correspondence to verify that the account is correctly charged. If it is not, adjustments must be made immediately. 获得旅行社住房凭证或相关帐单明细确认收费的准确性。如果不准确，立即做出调整。 5 Follow FIT C/I Procedure 遵循散客入住登记手续的办理 Treat the incidental account as a normal account and follow FIT Check in Procedures. 杂项的帐目和一般的帐目一样 遵循散客入住登记的办理。 6 Check out Travel Agent Folio 旅行社帐目结算 Upon checking out the guest, ensure that the actual room rate would not be seen on the bill presented to the guest. 帮客人退房结帐时,也要注意帐单上不显示已预付过的房费.只结算杂费帐单. 7 Extent stay 旅行社预付房延住 Should the TA room extend stay, such practices are implemented: kindly explain to the guest that the TA only paid the designated nights, guest can extend his/her stay either by contact TA to get renewed voucher or take the hotel best promotion rate. For the former, the guest has to pay deposit b