Concierg Manager.docVIP

JOB DESCRIPTION SECTION ONE JOB OUTLINE Job Title Concierge Manager Chief Concierge Dept. Guest Service Division: Rooms Reports Directly To: Rooms Manager Reports Functionally To: None Supervises: 1. Concierge 2. Bell Door Other Relationships: Extensive Guest Relations Housekeeping Bell Door Services Airport Services Transportation Front desk Housekeeping Security Outlets and retails All Department Heads Job Summary/ Purpose: To provide general management support throughout Concierge at all times, To build a strong concierge team and create a positive working environment. To improve the service quality and achieve the department goal. Key Areas: Profitability 6. Training Leadership 7. Operating Efficiency Employee Matters 8. Service Quality Communication 9. Administration Delegation 10. Build up social relationship and benefit hotel Prepared by: Jason Zhan Concierge Manager Approved by: Date: Updated by: Approved by: Date: JOB DESCRIPTION SECTION TWO KEY AREAS Job Title Concierge Manager Chief Concierge CHARACTERISTICS REQUIRED ESSENTIAL DESIRABLE PHYSICAL Height/build; Age; Sex; Presentation; Speech; Health - Good Health - Physically active - Good Presentation -Age 25 to 35 years LANGUAGES -English Fluent in oral/ written -Local dialect Madam QUALIFICATIONS/ TRAINING - Apprenticeship or College level -Hotel Diploma WORK EXPERIENCE - 5 years hotel including 3 years at Concierge - 1 year experience in a similar capacity DISPOSITION Leadership; relationships; character; potential - Service-oriented - Motivator and team builder - Tactful - Confident - Alert, calm, organized - Role model -Good Communicator OTHERS - Ability to work long and unusual hours. JOB DESCRIPTION SECTION TWO KEY AREAS Job Title Concierge Manager Chief Concierge RESPONSIBILITIES ACTIVITIES 1. PROFITABILITY a Maximizes daily revenue b Productivity c Cost Containment d Sales/ Marketing Activities -Monitors current status of transporta