TOC突破瓶颈管理咨询.docVIP

第一部分：课程大纲 《TOC突破瓶颈－按结果付费》管理咨询 酒店餐饮企业持续健康发展的“导航仪” 量体裁衣 对症下药 专业权威 实战实效 ——孙红伟老师 【服务对象】: 第一类： 各业态类型：酒店、宾馆、餐饮、会所、度假村、洗浴、美容 注：客房40间规模以上的企业；餐饮经营面积300平米以上的企业；会所洗浴经营面积600平米以上的企业. 第二类： 各类型中小企业：员工食堂、员工宿舍、后勤保洁等以星级酒店标准建设与管理模式； 第三类： 各类型物业公司：服务与管理模式以星级酒店标准建设； 【咨询优势】:　 【咨询步骤】:　—优化—巩固 【咨询方式】:　:　:　:　 including incentives) to ensure the achievement of the quality objectives. According to the companys quality system documents, combined with the specific circumstances of the project, preparation of project quality manual, procedures and work related to the project implementation rules to improve the quality management system of the project. A management review meeting held each year, on the implementation of the quality policy, objectives and review of the problems and propose corrective measures. Efforts and resources necessary for optimal allocation of project construction management (personnel, finance, facilities, information, etc). 3.2 with customer focus project staff establish a customer-focused thinking, fully aware that meet their customers needs and expectations is the fundamental pursuit of production and services projects. Projects in production and service processes, to: 3.2.1 identify and determine the needs and expectations of the project legal person, interests as the interests of the customer, with customer satisfaction as satisfied, good faith and cooperation, win-win and development; 3.2.2 needs and expectations of the project legal person into production and service management or technical requirements, and allocation of appropriate resources; 3.2.3 meet legal requirements and strive to exceed their expectations. 3.2.4 customers on the quality of projects put into operation for standards, in accordance with the national standard of quality works. 3.2.5 regulations and standards requires the State and issued by the Ministry of the project related to the current version of the technical specifications, procedures, design institutes and including incentives