电大业余个人与队管理复习资料.docVIP

《人力资源管理》复习指导（201年季学期）第一部分 试题类型及分数构成 单项选择题，题，每题分，共分。 题，题，每题分，共分。，题，每题分，共分。简答题，题，每题分，共分。论述题，题，共分。 案例分析题，，每题分，共分。 第二部分 综合复习题 一、单项选择题 二、选题 ）三、四、简答题 五、论述题 六、案例分析题 including incentives) to ensure the achievement of the quality objectives. According to the companys quality system documents, combined with the specific circumstances of the project, preparation of project quality manual, procedures and work related to the project implementation rules to improve the quality management system of the project. A management review meeting held each year, on the implementation of the quality policy, objectives and review of the problems and propose corrective measures. Efforts and resources necessary for optimal allocation of project construction management (personnel, finance, facilities, information, etc). 3.2 with customer focus project staff establish a customer-focused thinking, fully aware that meet their customers needs and expectations is the fundamental pursuit of production and services projects. Projects in production and service processes, to: 3.2.1 identify and determine the needs and expectations of the project legal person, interests as the interests of the customer, with customer satisfaction as satisfied, good faith and cooperation, win-win and development; 3.2.2 needs and expectations of the project legal person into production and service management or technical requirements, and allocation of appropriate resources; 3.2.3 meet legal requirements and strive to exceed their expectations. 3.2.4 customers on the quality of projects put into operation for standards, in accordance with the national standard of quality works. 3.2.5 regulations and standards requires the State and issued by the Ministry of the project related to the current version of the technical specifications, procedures, design institutes and including incentives) to ensure the achievement of the quality objectives. According to the companys quality system documents, combined with t