最新权威SAD词解释(注).docVIP

Chapter 1 application architecture plan a description of the integrated information systems that the organization needs to carry out its business functions automation boundary the separation between the automated part of a system and the manual part of a system business process reengineering a technique that seeks to alter the nature of the work done in a business function, with the objective of radically improving performance communication support systems support systems that allow employees to communicate with each other and with customers and suppliers customer relationship management CRM processes that support marketing, sales, and service operations involving direct and indirect customer interaction decision support systems DSS support systems that allow a user to explore the impact of available options or decisions enterprise resource planning ERP a process in which an organization commits to using an integrated set of software packages for key information systems executive information systems EIS information systems for executives to use for monitoring the competitive environment and for strategic planning functional decomposition dividing a system into components based on subsystems that in turn are further divided into subsystems information system a collection of interrelated components that collect, process, store, and provide as output the information needed to complete business tasks information systems strategic plan the plan defining the technology and applications that the information systems function needs to support the organization’s strategic plan management information systems MIS information systems that take information captured by transaction processing systems and produce reports that management needs for planning and control office support systems support systems that help employees create and share documents, including reports, proposals, and memos strategic planning a process during which executiv