酒店前厅部副经理作岗位描述(中英文).docVIP

酒店前厅部副经理工作岗位描述 JOB TITLE: Assistant Front Office Manager 职位： 前厅部副经理 AREA/DEPARTMENT: Rooms Division / Front Office 部门： 房务部/前厅部 JOB BAND: 5 工作级别： 5 HOTEL LEVEL: 5 酒店级别： 5 REPORTS TO: Front Office Manager 汇报于： 前厅部经理 POSITIONS SUPERVISED: Front Office Supervisor/ Duty Manager / Guest Relations/ Business 直接下属： Centre Manager / Night Manager 前厅部主管/值班经理/宾客服务/商务中心经理/夜班经理 JOB SCOPE: Under the general direction of the Front Office Manager, and within the limits of established InterContinental Hotels Group policies and procedures and local hotel policies and procedure, assists in the forward planning of the department which includes Duty Manager, Guest Relations, Reception, Telephone Services, Business Centre and Concierge operations. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. 工作范围 ： 服从前厅部经理的全面指示，执行和遵循洲际酒店集团和本地酒店的相关政策和程序，有计划的协助值班经理，宾客服务，前台，总机，商务中心和礼宾各个部门的正常运作。 发扬企业工作文化的5个重要价值，信任，诚信，尊重，一个团队与服务洲际酒店集团的品牌品质。 TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. 证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。 Signature签名：………………………………………………………………………………………… Date日期：: ……………………………… Key Responsibilities主要职责 Assists the Front Office Manager in all aspects of their duties 协助前厅部经理全面负责部门 Assist Front Office Manager in execution of the management of staff 协助前厅部经理全面管理员工的执行能力 Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition 监察部门员工以保证客人得到最亲切，体贴和个人化的服务与重视 Monitor Front Office and particularly Guest Relations personnel, to ensure IHG members, known repeat guests and other VIPs receive special attention and recognition 监察前厅部的工作，确保酒店的会员及回头客人和重要贵宾的特别要求和重视 Control the availability of rooms, rooms types, accuracy of room count and rate categories 有效的控制房间数量，房型，房间账目和各种房价的精确度 Maximize occupancy, revenue and average r