georgejones5_ch04.pptVIP

4 Perception, Attribution, and the Management of Diversity Learning Objectives Describe how perception is inherently subjective and how characteristics of the perceiver, the target, and the situation can influence perceptions Understand how the use of schemas can both aid and detract from accurate perceptions Be aware of biases that can influence perception without perceivers being aware of their influences Learning Objectives Appreciate why the effective management of diversity is an imperative for all kinds of organizations and the steps that organizations can take to ensure that different kinds of people are treated fairly and that the organization is able to take advantage of all they have to offer Learning Objectives Understand why attributions are so important and how they can sometimes be faulty Describe the two major forms of sexual harassment and the steps organizations can take to combat sexual harassment Effectively Managing Diversity How can organizations meet the challenge of effectively managing diversity? Is discrimination a thing of the past? Who suffers from discrimination? Perception Perception is the process by which individuals select, organize, and interpret the input from their senses to give meaning and order to the world around them People try to make sense of their environment and the objects, events, and other people in it Exhibit 4.1 Components of Perception Components of Perception The Accuracy of Perceptions Perceptions are critical for managerial functions Motivating subordinates Treating subordinates fairly and equitably Making ethical decisions Accuracy can be improved by understanding what perceptions are how they are formed what influences them Exhibit 4.2 Characteristics of the Perceiver That Affect Perception Schemas Schemas are abstract knowledge structures that are stored in memory and allow people to organize and interpret information about a given target of perception Based on past experiences and knowledge Resistant to cha