终端案例-华为UAWEI Y310-5000-.docVIP

终端案例-华为HUAWEI Y310-5000 PS高掉线 一、问题描述 12月19日，监控网管指标发现，10点-11点这个时段45223（ZMPT4522_安居装饰城3）PS域掉线33次。 二、问题分析 通过TD CDT工具，对小区ZMPT4522_安居装饰城3小区MR数据进行分析。分析结果显示，IMSI-TACHUAWEI Y310-5000)的手机用户掉线了28次，如下图所示。 随后对掉话进行了详细的分析，发现其中有11次掉线为RNLC_ue_CellUpdate_Timeout，,如下图 掉话信令如下图： 从信令中可以看出，用户占用小区ZMPT4522_安居装饰城3小区发起小区更新，在5秒钟后用户依然没有给RNC回复cell update sucess，定时器超时，至此PS掉线。 三、原因排查 硬件故障和告警排查，基站侧无硬件告警。 干扰和无线数据排查，小区无干扰，查询小区的参数均正常。 终端进行上网业务所申请的资源RNC已经正常下发，终端小区更新超时，且其它终端正常，初步判断为终端问题 四、结论 综上所述，定位小区ZMPT4522_安居装饰城3小区出现PS掉线是由于单个用户手机终端问题导致，与终端厂家进行联系，建议对此款终端进行升级。 leading cadres to everyday things busy as an excuse, urged not do or knock on the ring look, lack of work enthusiasm and forward-looking. The difficulties and problems of individual cadres indifferent masses as the buck passing, long, make some simple complex problems. Some cadres general talk about pay, do not take leading cadres to everyday things busy as an excuse, urged not do or knock on the ring look, lack of work enthusiasm and forward-looking. The difficulties and problems of individual cadres indifferent masses as the buck passing, long, make some simple complex problems. Some cadres general talk about pay, do not take leading cadres to everyday things busy as an excuse, urged not do or knock on the ring look, lack of work enthusiasm and forward-looking. The difficulties and problems of individual cadres indifferent masses as the buck passing, long, make some simple complex problems. Some cadres general talk about pay, do not take