* * * * * * * * * * * * CES Main Point The explosion in Internet growth has been accompanied by a fundamental change in the nature of its use. New forces are at work that are driving significant changes in how Financial institutions approach product development, delivery, customer acquisition, and customer support. Process Talk through this slide touching on the points only. Additional detail will be provided in the following slides, one detailing each force. Interaction Demo Evidence Industry Consolidation Citigroup - Citicorp/Travelers merger has produced an entity capable of offering f
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