2013美国政府版胜任能力中英文对照.docVIP

MOSAIC Competencies: Information Technology Study 2000-2001 General Competencies Title Description Administration and Management 管理能力 Knowledge of planning, coordination, and execution of business functions, resource allocation, and production. 具有计划制定、协调、业务发展、资源调配以及生产的知识。 Arithmetic 计算能力 Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages. 准确运用整体数字、分数、十进小数和百分数完成项目估算 Attention to Detail 关注细节 Is thorough when performing work and conscientious about attending to detail. 在工作进行中去关注细节 Computers and Electronics Knowledge of electric circuit boards, processors, chips, and computer hardware and software, including applications and programming. 电路板、处理器、芯片、计算机软件、硬件包括软件应用和设计的知识 Conflict Management 冲突管理能力 Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact. 管理和分解冲突、委屈、对质以及政治。用建设性的方式将个人消极情绪减少到最低。 Contracting/Procurement Knowledge of various types of contracts, techniques for contracting or procurement, and contract negotiation and administration. Creative Thinking 创新能力 Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable. 利用想象力在职位中显示出新的见解，并应用革新性的方案去解决问题。旧的方法和程序不适用没有收益，构思新的模式。 Customer Service 服务意识 Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 为客户和消费者服务，评估他们的需求、提供信息或协助，解决他们的问题，满足他们的期望；了解有效产品和服务；忠于产品质量和服务。