商务秘书认证考大纲.docVIP

商务秘书认证考试大纲 第一部分 说明 本大纲根据《商务秘书岗位标准》相关内容编制。 本大纲为商务秘书认证考试依据。 本大纲知识点按照《商务秘书岗位标准》中《商务秘书职业素质描述方案》的体例编排。 本大纲“了解”、“掌握”等术语的含义和与考试的对应关系见《商务秘书认证考试方案》 本大纲同一类知识可被不同的“岗位素质”规定为不同的掌握标准，考试时同一类知识按照本大纲不同的“岗位素质”规定的掌握标准确定考试难度。 第二部分 考试内容 一、商务秘书概述商务秘书与商务秘书工作商务秘书的素质要求与行为规范商务秘书工作入门商务秘书的礼仪商务礼仪概述商务活动中的举止商务活动中的着装日常交际礼仪5、宴请礼仪办公室日常事务管理办公室环境的维护和管理办公程序管理与时间管理 3、办公用品的管理和发放办公室电话工作办公室接待工作邮件信函的处理7、值班工作商务文书运转管理商务文书工作特性与原则商务文书办理程序商务文书管理商务电子文件的运转处理会议管理工作会议工作概述会议的准备工作会议中的工作秘书在会议中的角色与责任与助手一起开会6、会后的工作六差旅安排国内商务旅行的准备出国商务旅行的准备出国商务旅行的礼仪档案管理与信息工作商务档案管理商务信息工作八商务沟通与协调商务沟通概述协调解决冲突九客户服务客户服务概述客户服务程序十商务谈判商务谈判概述商务谈判的程序商务谈判中的秘书工作十一财务、税务、金融的基础知识1、财务知识税务知识金融知识 商务秘书 Communist Party Member Zhuang Shaozhen (Nanxun people) that the new Department to send back working the Lake, served as captain of the Countys political team. Party people such as Wang Huapeng, transferred from the administrative team, Zhejiang Province, Wujiang County political team, active in the anti-Japanese activities, political team as small Communist Party Member Zhuang Shaozhen (Nanxun people) that the new Department to send back working the Lake, served as captain of the Countys political team. Party people such as Wang Huapeng, transferred from the administrative team, Zhejiang Province, Wujiang County political team, active in the anti-Japanese activities, political team as small中国商业企业管理协会编制 共5页第1页 Communist Party Member Zhuang Shaozhen (Nanxun people) that the new Department to send back working the Lake, served as captain of the Countys political team. Party people such as Wang Huapeng, transferred from the administrative team, Zhejiang Province, Wujiang County political team, active in the anti-Japanese activities, political team as small