1Spa operaions management.docVIP

Spa Operations Management Table of Contents 1.0 Executive Summary 2 2.0 Introduction 2 3.0 Spa Service Experience 3 3.1 Perspectives of Spa Treatments 3 3.2 Membership 3 3.3 Customer Service and Client Interaction 4 4.0 Spa Human Resources 4 4.1 Employee Retention 4 4.2 Team Development 5 5.0 Competitive Environment Analysis 5 5.1 Economic Factors 5 5.2 Risk Management 6 5.3 Quality Management 6 6.0 Market Review 6 6.1 Strategy choice 6 7.0 Analysis of Spa Floor Plan 7 8.0 Conclusions 7 References: 7 Executive Summary The main purpose of this report is to analyze the strategy analysis of Spa operations management. This report comprises the Spa service experience and the competitive environment analysis of Spa operations, and how major consumer trends will influence global markets. Today’s spa is a center for releasing tension of mind and body which always is connected with health and wellness. Spas offer a various services and diverse needs for their clients around the world. As health and wellness are attracting increasing attention in countries around the world （Jeremy，2012), opportunities and Challenges create Spa industry. As an outstanding industry, spa has its unique culture as well as the business strategy which retains clients and gets them to inform their social networks. The report tries to find out the strategy choice that the spa operations would follow and develop. Introduction With the increasing pressure of family demands, economic uncertainty and escalating demands in our life, we care little about ourselves （Kathryn，2012). It’s important to find ways to balance our life load. Challenge of researching makes the rates of disease and illness is at all time highs. Spa makes you recognize the difference between other people in their lives when you make the time to visit a spa. Spa operations offer a precious place to relax and disconnect from the world as you recharge your mind, body and spirit, and create a healthier lifestyle.