客户服务(介绍房间设施;指路)摘要.pptVIP

Bell Service The bell service has the most frequent contact with the guests. The bellman greets the guests at the gate, deliver baggage and shows them to their rooms, introduces some hotel facilities and room facilities, and runs errands for the guests, such as calling taxis and mailing a letter… taking the baggage down Main Services Greet the guest at the gate Escort the guest to the room Introduce the room facilities Help the guest with luggage Help the guest get around the hotel Greet the guest at the gate 问候 Good morning/afternoon/evening. Welcome to Holiday Inn. 行李 May I help you with