投诉回复信件的要点.pptVIP

贺州学院 外语系 旅游英语教研室 Rainbys Studio Tourism English 贺州学院外语系旅游英语教研室 投诉回复信件的要点 Rainby’ Studio 旅游投诉处理对策 Get the fact 承认投诉事实 Apologize Sympathize 道歉并表示同情 Agree Act 对要求条件的认同并行动补救 Thank the guest 向客人致谢 Act promptly 补救行动及时、到位 Follow up具体落实追综 Set up a file 备档案例(吸取教训、杜绝同类错误情况发生) 投诉信应该有哪几部分构成?　 如何让对方感到你有礼貌，很真诚? 　　请看我们下面的建议。 Follow these instructions to make your writing as well organized and effective as possible. Writing an e-mail or a letter requires a clear and well-ordered text. When composing a reply letter, use the following points to structure and order the content: Key Points Thank the custo