酒店前台应掌握的如知识.docVIP

酒店前台接待英语用语? 一、预订服务? Good?morning.?This?is?Room?reservation.?May?I?help?you???早上好，客房预订处，我能为您做什么？? What?kind?of?room?would?you?like?to?reserve???您想订哪种类型的房间?? A?single?room?or?a?double?room????要单人间还是双人房间？? For?which?dates?do?you?want?to?book?the?rooms???您想订哪几天的房间呢？? What?time?will?you?be?arriving???您将在何时到达？? May?I?know?your?name????您能告诉我您的名字吗？? How?long?will?you?be?staying???您将要住多久？? I’d?like?to?confirm?your?reservation.?我要确认一下您的预订。? I’ll?check?the?room?availability.?我查查客房预订情况。? You?should?pay?a?deposit?of?US$1000?beforehand?.?您应预期付1000美元的定金。? There?is?a?10?per?cent?discount?.?10%的折扣。??? 二、接待服务?