图书馆员如将图书馆的价值展现给服务的社区.pptVIP

Inner Journey 内省之旅 Relax, breathe deeply 放松，深呼吸 Recall a time when you were very happy, or imagine such a time 回想或者想象高兴的时刻 Feel it in your bones 深深地感觉 What do you see, hear, feel, smell, taste? 你所看、听、闻、摸、尝的事物 Recall a time when you were looking for information to solve a problem or need回想你寻找信息或需求信息来解决问题的时候 How did you go about it? 你如何做的？ What challenges, difficulties or gaps did you encounter on the way? 你遇到了哪些挑战、困难、差距？ How did you deal with those challenges, difficulties?你是如何解决这些挑战、困难 -- What help did you seek? 你寻求什么样的帮助？ (Discussion) 讨论 Sense Making 感悟 In a section headed A Methodological Quest: What People Really Want, Brenda Dervin writes: “The bottom line goal of Sense making from its inception has been to find out what users … really think, feel, want, dream. The repeated failures of surveys and studies and the well-documented gap between how administrators/experts describe users and publics and the realities of what users and publics think and do, particularly when the going gets tough, became Sense making’s driving problematic.” (Dervin, 1998) Brenda Dervin在方法探索中的一部分，人们真正需要什么写道：初期感悟的基本目标是发现用户真正想、感觉、需要、梦想的，调查和研究的重复失败及其管理者/专家所描述的用户与用户和公众所认为的实际情况之间的差距使感悟遭到了怀疑。 “The trick, Sense making assumes, is to find a way of thinking about diversity, complexity and incompleteness that neither drowns us in a tower of babel nor imposes homogeneity, simplicity and completeness. Sense making accomplishes this by using and applying a central metaphor—the metaphor of human beings traveling through time-space, coming out of situations with history and partial instruction, arriving at new situations, facing gaps, building bridges across those gaps, evaluating outcomes and moving on. “ (Dervin, 1999) 感悟的技巧在于寻找多样性、复杂性、不完整性的思考方式，使我们即不沉没于巴比塔，又避免同质性、简单性、完整性，感悟的完成通过使用中间式比喻：人类穿越时空隧道，从历史情境和部分教导走出，到达新的环境，面对差距，构建减小差距的桥梁，评估结果并继续前进 Brenda Dervin’s sense-making metaphor (1992) 感悟比喻 Dervin, B. (1999). “On studying information seeking methodologically: the implications of connecting