《上海晨冠乳业公司质量管理研究》.docVIP

摘 要 本文基于我国中小型私有企业处于严峻的国际市场竞争环境，国内市场从计划经济向市场经济转型及我国中小型私有企业质量管理十分落后的背景,选取它们的典型代表—晨冠乳业公司进行研究,目的是改善该公司质量管理的落后面貌,并给我国众多的中小型私有企业提供理论和实践上的借鉴和参考，文章采用理论和实践相结合及定性和定量相结合的研究方法对案例企业的质量管理状况进行了研究,提出了解决问题的方案。 晨冠乳业公司质量管理十分落后,存在质量意识淡薄!，管理方式落后，管理基础薄弱，没有明确的发展战略，人才流失严重等问题。文章指出问题的原因为公司治理结构不合理，管理者观念落后，组织结构不完善，人力资源管理滞后四个方面所造成，其根本原因是管理者特别是公司所有者的理念跟不上时代的发展。 本文提出了晨冠乳业公司质量管理的改进方案及实施中应当注意的问题，首先从公司的所有者入手,转变观念，改善治理结构，调整组织结构，加强人力资源管理,为企业建立有效的质量管理体系打下良好的基础，阐述了晨冠乳业公司推行工标准,通过第三方认证的意义，为了使质量管理更上一个台阶,晨冠乳业公司应实行全面质量管理,持续改进公司的产品质量、服务质量和工作质量实行质量成本管理,在保证质量的同时降低成本倡导优秀的质量文化,实施质量经营战略,走卓越质量经营的道路。 关键词：质量管理，质量管理体系，全面质量管理，质量改进 Study on Quality Managing Improvement of ＣhenＧuan Dairy Co. Ltd. ABSTRACT This paper is based on the background that the middle and small scale private enterprise is faced to serious international competition,national economics system is changing from plan to market, and their quality management extremely falls behind in our country. This article represents the sunlight dairying company from its popular model, the goal is to improve quality management of the sunlight dairying company and proposed some advice and suggestions for the middle and small scale private enterprise. The sunlight dairying company quality management extremely falls behind. The major problem is quality consciousness, management way backwardness, weakness of management foundation, have no the explicit developmental strategy, talents flow have been serious and so on., the organizational structure, the human resources management. The critical reason is that its quality consciousness falls behind. This paper proposed quality managing improvement program of thesunlight dairying company and the implementation must pay attention. First obtains from companys owners, to transform the idea, to improve government structure, to adjust organizational structure, to strengthen the human resources management, to establish the effective quality management system for the enterprise to build t