从管理和运营的角度看IT5学习课件.pptVIP

* * * * * * * * * * * * * * * * * * * 服务角色群—建议资格 负责代表操作组提供服务的能力 管理客户关系的能力 为评估会议提供便利的能力 谈判的能力 使用清晰的语言与客户沟通的能力 能在高层次上工作和“通观全局”的能力 利用相关行业或专业技能理解客户独特的商务定位和战略的能力 Security Programming Change Management Design network topology Provide 3rd tier support Engineer network security policies Implement network infrastructure changes Change CIs in CMDB Share network monitoring duty Coordinate with service providers such as ISPs Maintain integrity of data Monitor size of available hard disc space Send monitoring output to capacity management Administer SA passwords Contribute to 3rd tier support Determine st