前台术语(中文).docVIP

Front Office Terminology and Abbreviation Adjoining Rooms 相邻房 Two (2) separate rooms with a common wall. 共有一堵墙的相邻房 Advance Deposit 预付定金 Payment in advance on an account prior to the guest’s arrival in order to assure a room being held after 6:00pm and guarantee reservation. 在客人预到前，为确保房间得以保留至六点后，而支付的担保定金 Allowance 减免 A reduction in the guest’s bill (folio) resulting from either unsatisfactory service or a posting error. 可能由于客人对服务的不满或抛帐错误而产生的账单冲减 Arrival Date抵店日期 The day a guest is expected to register with the hotel. 客人预计到店日期 Arrival Time到店时间 The latest hour by which a guest plans t