酒店餐饮员工操作流程-英汉.docVIP

南兮粤菜自助餐厅 STANDARD OPERATING PROCEDURE 标准操作程序 OPENING THE BAR 酒吧的开档工作 Task Number: BAR-0001 Department: 部门： Bar 酒吧 Date Issued: 制定日期： 2011 Guest Expectation: 客人期望： I expect beverage knowledge to be exemplary and service attentive.希望酒水知识是规范的和专心的服务 Time to Train: 培训时间： 20 minutes 20 分钟 Why is this task important for you and our guests? 为什么这个任务对你和我们的客人是重要的？ Answers: To maximize the guest satisfaction 最大限度的使客人满意 Increase the popularity of this outlet 提高餐厅的声誉 WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 怎样/标准 TRAINING QUESTIONS 培训问题 Get Keys领取钥匙 All bar attendants must get the keys from Secur