新职业英语视听说1Unit7预案.ppt

Speaking 2 1. Work in pairs. Look at the result of an opinion survey and complete the following report orally with your partner in turn. almost all the users say they are satisfied with the function of our new product about 50% of them don’t see our design as very attractive it is very urgent for us to improve our battery because nearly two-thirds users find the battery has ordinary performance we should be proud that a large majority think highly of our after-sales service Speaking 2 2. Work in pairs. Role-play a conversation between an after-sales clerk and a valued client. The conversation should involve the following aspects. Speaking 2-2 Sample: A: Good morning. This is Linda York from Nova After-sales. May I talk to Ms. Jay? B: This is Ms. Jay speaking. A: Last month, you filled out our questionnaire and mailed it back to us. B: Oh, yes. I remember now. A: To thank you for your support for our company, we’d like to invite you to a luncheon at Harbour View Hotel this weekend. I’m wondering if you are free this Sunday? B: Thank you very much for asking. I would love to come. A: I’m glad you can make it. We will be expecting you at 12:15 p.m. this Sunday on the third floor of Harbour View Hotel. And you may bring a guest with you. … Speaking 2 3. Work in pairs. Complete and practice the following conversation with your partner in turn. A: Good afternoon. May I speak to Mr. Lamb? B: ________. Who is it? A: Mr. Lamb, this is Rachel Flint from Nova After-Sales. You complained about _______________________ in the morning. __________________? B: So far, it still refuses to work. And I don’t see any sign of improvement. A: I’m terribly sorry for the inconvenience.___________________________________________. B: Do I have to pay for the technician’s service? A: Since you are still under warranty, _____________________________. B: OK. I am glad to hear that. A: If there is anything wrong, ____________________. B: Thanks. I will. This is he a broken washing machine Is