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- 约7.18千字
- 约 7页
- 2016-12-13 发布于湖南
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Situation one: room reservation (guest, reservationist)
Guest name: Brown Persons: 3(wife and a two-year-old child) Arrival date: Dec. 25th Departure date: Dec. 29th Type of room: a double with a bath Room rate: RMB800 Phone number: Remarks: non-smoking room; one extra bed is needed
Situation two: check-in(guest, bellman, receptionist)
Bellman welcomes the guests and shows them to the reception desk.
Receptionist accepts the guests and asks them to fill in the reservation form.
Bellman takes the guests’ baggage and shows the guests to their Room1002.
On the way to the guests’ room, be
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