2015品质工程师实务之质量管理体系.pptVIP

DNV - June 1999 q:\de3210\product\ISO2000\overzicht ISO 2000 ? 1999 DNV B.V. - Rotterdam J. Bruins, maart 1999 品质工程师实务 之 质量管理体系 深圳市德信诚经济咨询有限公司 Quality management principles品质管理八原则 Customer focused organization 以顾客为中心 Leadership 领导作用 Involvement of people 全员参与 Process approach 过程方法 System approach to management 系统管理 Continual improvement 持续改进 Factual approach to decision making 依据事实决策 Mutually beneficial supplier relationships 互利的供应商关系 Customer - Focused Organisation以客户为中心 Understanding customer needs and expectations 理解客户的需求和期望 Communicating th