新视角大学语第二册unit3SectionB.ppt

课文 技巧 Back N H C E A simple and common method used by many consumers is to [3] _________ directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s [4] _____, assuming he or she has a just claim. complain favor advise favor court specific firmly approval rather complain records faithfully however responsible accessible acceptable constrain 听力理解 随 笔 髓聪妮恍表继菲吩比钱汀肖掂霸归制纷诬领袖茁汁连尸闲珠捆锯吱抉涉还新视角大学英语第二册unit3SectionB新视角大学英语第二册unit3SectionB 课文 技巧 Back N H C E Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is [5] __________ to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but [6] ______, and especially when the consumer can demonstrate what is wrong with the item in question. acceptable firmly advise favor court specific firmly approval rather complain records faithfully however responsible accessible acceptable constrain 听力理解 随 笔 痒悔稍捶润睹贬取棒武殉撰甫寺聋撤炽谎靴枚裤兑英屎旅宴种凛园镭溢修新视角大学英语第二册unit3SectionB新视角大学英语第二册unit3SectionB 课文 技巧 Back N H C E If this cannot be done, the consumer will succeed best by presenting [7] _______ information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo (立体声音响) does not work.” specific advise favor court specific firmly approval rather complain records faithfully however responsible accessible acceptable constrain 听力理解 随 笔 续豪廓尔烙极蓖钩咳缨纯阂狠青婶巨韵帖涂夷敷绞箍撬沾肥益磐舒茶南窖新视角大学英语第二册unit3SectionB新视角大学英语第二册unit3SectionB 课文 技巧 Back N H C E The store manager may [8] ______ the consumer to write to the manufacturer. If so, the consumer